Privacy Policy – Rochester Pro Roofing

Rochester Pro Roofing is committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your data.

Information We Collect

When you contact Rochester Pro Roofing for an estimate, consultation, or services, we may collect the following personal information:

  • Your name

  • Property address

  • Phone number

  • Email address (if provided)

  • Details about the roofing or exterior services you are requesting

We collect only the information necessary to communicate with you, provide accurate estimates, schedule work, and complete contracted services.

How We Use Your Information

Your information is used strictly for legitimate business purposes, including:

  • Responding to inquiries and estimate requests

  • Scheduling appointments and service visits

  • Providing quotes and service agreements

  • Completing roofing or exterior improvement projects

  • Communicating project updates or important service information

  • Maintaining internal business records

We do not use your information for unrelated marketing purposes, and we do not send spam communications.

How We Share Your Information

We respect your privacy.

  • We do not sell, rent, or trade your personal information to third parties.

  • We do not share your information with outside companies or individuals unless you specifically request us to do so.

Examples of when information may be shared at your request include:

  • Providing your contact details to another contractor for a referral

  • Coordinating with a service provider you have asked us to involve

Outside of these customer-requested situations, your information stays within Rochester Pro Roofing.

Third-Party Lead Services

We may receive your contact information through third-party service platforms such as Angi and Thumbtack when you request services through those platforms.

Please note:

  • These companies operate under their own privacy policies

  • Their data collection and sharing practices may differ from ours

  • We encourage you to review their privacy policies to understand how your information is handled on their platforms

Once your information is provided to us, it is handled according to the Rochester Pro Roofing Privacy Policy described here.

Data Protection and Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure. While no system can be guaranteed 100% secure, we use standard safeguards to keep your information protected and limit access only to those who need it for business purposes.

Data Retention

We retain your information only as long as necessary to:

  • Provide services

  • Maintain business and tax records

  • Comply with legal or contractual obligations

When your information is no longer needed, we take steps to securely delete or dispose of it.

Your Right to Request Deletion

You have the right to request that we delete your personal information from our records at any time.

To request deletion, simply contact us directly. We will promptly remove your information unless we are required to retain it for legal, contractual, or accounting purposes.

Children’s Privacy

Our services are intended for homeowners and property owners. We do not knowingly collect personal information from individuals under the age of 18.

Updates to This Policy

Rochester Pro Roofing may update this Privacy Policy from time to time to reflect business, legal, or operational changes. Any updates will be posted with a revised effective date.

Contact Us

If you have questions about this Privacy Policy, how your information is used, or would like to request deletion of your information, please contact Rochester Pro Roofing directly.

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