Why Owens Corning Duration Shingles?

Owens Corning Shingles is the most cost efficient way to protect your home. Together with the Owens Corning and our high quality installs, we can ensure a roofing system that will last through New York’s toughest elements.

What separates Owens Corning Shingles from its competitors?

Owens Corning has built a strong reputation of quality over the years. The shingles are designed to last and provide an amazing look! With all the packed technology and innovation in their products, there is nothing that comes close to Owens Corning Shingles for its price.

How long can I expect my roof to last?

There are multiple variables that will affect your roof systems lifetime. Factors such as quality of install, ventilation and weather. With Rochester Pro Roofing, we know our roofing system is expected to last 25-30 years, with very limited maintenance. We can ensure that by the products we install and the high quality nature of our processes.

What can I expect during a roof replacement?

We will ensure that no detail is overlooked during your roof replacement. This includes how we tear off the old system, how we will avoid damage to the property and how we will ensure a perfect clean up. We separate ourselves, by making the process as smooth for you as possible, by covering all ground surfaces, covering up any air conditioning units and large landscaping with plywood protection. We understand all concerns you may have during the process, if you have any questions or concerns during the process, please reach out to the foreman on site.

What does the 10 Year Workmanship Warranty cover?

Our workmanship warranty covers you in the rare event of there being an issue with your new roofing system. This includes most cosmetic concerns, leaks or possible clean up issues. We Do our best to ensure that when we leave your property that everything is in order. Information on our workmanship warranty can be found on your estimate, or you can reach out to your salesmen for a copy.

What is a roofing system?

Your home’s roof is not only the shingles that are installed, but rather the entire system of materials that provides ultimate protection. The roof systems include the decking (plywood), underlayment, shingles, ventilation and insulation. All of these individual members combined, 

make your home’s roofing system. 

How do you determine that my home’s plywood needs to be replaced?

Your roof’s decking is the base of your roofing system. It is critical that it is an acceptable condition for installing a new roofing system. Factors that help us determine whether the decking is adequate is the decking strength, its moisture content and if it’s free from mold. To ensure your roofing system will last its complete life, all three factors must be met. Most roofs may have only a few sheets that need to be replaced, others may need to be entirely re-sheeted.

How do you ensure that my home will be free from all nails?

We can ensure a perfect clean up by tarping off all areas underneath the roof. Once all the tarps are cleaned, we utilize high strength magnetic rollers on all landscaping, grass and driveways. To make certain that the property is entirely cleaned up, we will walk around the property and ensure that no nails are left behind.

Do you reuse metal flashings?

Depending on the condition of the existing flashing, we may reuse it. It is rare that step flash will need to get replaced. The sales profession will look at all areas that have step flashing and will disclose any concern he may have regarding the step flashing.

Do you flash chimneys?

Yes, we custom bend, flash and cut all chimneys on the roof. We do this because the chimney penetration is one of the most common areas for leaking. Due to their complicated nature, we have developed our own process to ensure a leak free chimney for the life of the roofing system.

What is the process once I sign?

When you have made your decision and decide to sign with Rochester Pro Roofing, your sales representative will reach out and schedule a date to pick up the required deposit. The sales representative will also take a video of the property, and document the required information for delivery of the materials and dumpster. Typically on the date that the deposit is paid, you will know around how many weeks until we can get started on your project. Your sales representative will keep in contact with you regarding the exact date. We understand that having pallets of materials and a dumpster on your driveway is an inconvenience, this is why we do our best at scheduling deliveries at most, 2 days from expected start date. It is also why we schedule the dumpster pick up as soon as the project is completed. 

Why do you require a deposit?

All payment terms are clearly broken down in each of our estimates. A deposit covers both us as the contractor and you as an individual. We separate ourselves from our policy that does not allow for us to pay for another customer’s project using your deposit. We understand that it can be hard to find contractors you can trust, and this is why we only charge 33% of the total project and will not take your deposit until we have a clear start date. We will also not take deposits no more than a month in advance. This is all done to ensure that you have peace of mind knowing you found a contractor who you can trust.

Why do I need to replace my skylight during my roof replacement, if it is not leaking?

Rochester Pro Roofing must warranty every single project that is completed. We can not guarantee that a dated skylight will not leak. This is why we replace all skylights on your roof during a replacement. If you have any questions regarding your skylights, please reach out to your sales professional.

How do I know your pricing is fair?

We understand the difficulty in finding a contractor you can trust. At Rochester Pro Roofing, we pride ourselves in our fair pricing policy. Every single project is priced the exact way. During a sales appointment, our sales professional will measure and document all items. Using our pricing sheet, all measures and items will be analyzed and a price will be created. If you have any questions regarding your price for your project, please reach out to your sales professional.

How many nails do you install per shingle?

We install a minimum of 6 nails per full shingle.

Do you roof over my existing roof?

No, we do not install roofs over existing roofing systems. We require that all roofs that we do, are done the right way. The only way to ensure that it is to completely tear off the old roof system. 

What is Ice and Water Shield?

Ice and water shield is a peel and stick underlayment that is installed directly onto your roof’s decking. Over time, it will seal itself and all nail pentrations and provide a barrier so that water and ice does not build up and create leaks. It is installed along every eve, valley, penetration and wall/step flashing detail.

What is premium synthetic underlayment?

Synthetic underlayment is very similar to the traditional felt paper used in the past. Synthetic underlayment differentiates itself by its toughness, durability and its water shedding ability.

How do you make certain my home has adequate ventilation?

Our highly trained sales professionals will inspect your home to be sure that your home has proper roof ventilation. Any concerns the sales profession finds, they will be sure to bring it to your attention. 

Why do you remove my box vent units in favor of ridge ventilation?

It is abundantly clear that box ventilation systems fall far short of ridge ventilation. Box vents are prone to leaks, damaged easily and do not provide that adequate opening for proper airflow. Ridge ventilation not only gives your roof a slicker, modern look, but also increases positive airflow for your roofing system.

How do I know if my roof needs to be replaced?

As with anything on your home, your roof has a lifetime. Signs of age may be, heavy moss growth, dark streaking, sparkling look caused from exposed fiberglass, exposed nails or even completely blown off shingles.

What are some factors that affect price in my roofing project?

Steepness, amount of layers, difficulty, age, penetrations, extra detail work and material cost are all factors that go into pricing your roofing project.

Am I able to purchase materials myself to save on the total cost of my roof replacement?

It is standard that we order all roofing material for the project. We have developed strong relationships with both manufacturers and distributors to get the lowest market price on materials that the average consumer does not have access to.

How do you safely get all materials on the roof?

During the process our installers will set up the power ladder. The power ladder is a machine that allows for us to haul all shingles and materials to the roof safely without tiring out our employees.

At what time does a roof replacement generally begin?

Depending on the distance needed to drive in the morning, we begin tearing off between the hours of 7:00 am to 8:00 am. 

How do you ensure that it does not rain during the replacement of my roof?

We try our best to schedule your roof replacement on days it does not rain. In rare events there may be a surprise weather system that may come through. We ensure that your home is protected in the event of a rain event, with tarps and water tightening after a section has been torn off.

What does watertight mean?

Watertight means the roof areas have been completely torn off and all underlayments have been installed properly and are free of any penetrations. 

What are the stages of a roof replacement project?

The first step is preparing the area around the home. During this step we place tarps all around the home and drop tarps from the bottom of the roof’s eves. We will move any furniture out of the way and construct plywood protection over anything that is needed. Next we begin the tear off process. During this stage we are removing and inspecting all areas of the roof. Once all areas are free of nails and the necessary decking was replaced, we will begin installing ice and water shield and the premium synthetic underlayment, to make watertight. When watertight, we will draw up the rest of the roofing material and start installing your new roofing system. Finally when the entire roof is complete, we will finalize the clean up portion and do a final walk around to ensure that everything is in order.

What separates Rochester Pro Roofing from its competitors?

We pride ourselves in being completely transparent and honest with our customers. We understand the privilege of any customer trusting us with their greatest investment, and we don’t not take that privilege for granted. We treat every home as if it were our own. We are in the business of people and creating strong relationships with everyone that we do business with.

Do you provide any discounts?

Yes! We offer a cash discount. Please reach out to your sales professional for more information regarding a cash discount.

If you have any questions, Please reach out!